We are a market-leading business, with unique and differentiated products and services.
Our unique mix of stores, garages, mobile vans and home delivery means we can offer customers unparalleled convenience in the motoring and cycling markets.
The last year has highlighted how important it is for customers to get access to the products and services in the way that is most convenient for them, and our proposition must match this. We recognise that most customer journeys begin online and our Group website gives customers access to a range of options, from delivery-to-home or to-store, booking a service in garages or stores, having a fitting done on their driveway via our Halfords Mobile Expert vans, or a phone call or web chat with our contact centre. Longer term, we are planning a new and exciting way to showcase our market-leading proposition with a re-designed physical estate, enabling customers to experience our products and services in a more inspiring, more integrated, and more convenient way.
Our Unique Combination of Assets Create a Market-Leading Customer Proposition
Recognising that convenience is important to our customers, our combination of assets means customers can access our wide range of products and services in a way that suits their needs, be that in a store, garage, at home via a mobile van or online via our integrated web platform. Our B2B platform means business customers can also take advantage of our unique combination of assets.
Stores
404 Halfords Retail and 3 Performance Cycling stores offering a wide range of motoring and cycling products and on-demand services.
Garages
374 garages offering MOT, service, maintenance and repair services.
Mobile Vans
143 'Halfords Mobile Expert' vans and 185 Commercial vans, bringing services direct to customers.
Customer Contact Centre
Offering expert advice, knowledge and help from a centralised, virtual location.
Click & Collect
Enabling customers to pick up products at their local store.
Integrated Web Platform
Bringing together all Halfords products and services under one website.
B2B
Offering products and services, across both motoring and cycling, to businesses around the UK and ROI, including our market-leading Cycle2Work scheme.
Read more about how we operate.
Services
Last year, we set out our ambition to evolve into a consumer and B2B services-focused business, meaning that even more of our revenue would come from Services. In the medium term, over half of our business will be in Services, which are essential in their nature, meaning we are a more resilient business with higher customer retention, a lower risk profile and generating a stronger and more sustainable return on capital. Our status as an essential retailer and services provider throughout the COVID-19 pandemic, and our ability to provide services to those in need, highlights how this shift in emphasis benefits both the Group and our customers.
Our Offering
Retail Cycling Services
Autocentres/ Mobile Expert
Retail Motoring Services
Products
Selling products remains at the heart of our proposition and we are always looking to bring new, exciting and innovative products to market to maintain pace with customer expectations and emerging market trends. From the latest E-bike and E-scooter to a child car seat to a motorcycle battery, we work hard to ensure that we can offer a wide range of products and services as part of our customers' motoring and cycling journeys.
Our Offering
Mainstream Cycling Products
Performance Cycling
Motoring Products
