Effective utilisation of our resources and relationships are an integral part of our plan to drive long-term sustainable growth.
The views of all of our stakeholders are considered by the Board and Executive team on a regular basis.
Stakeholders that Benefit from the Value We Create
Colleagues
Why is it Important to Engage
Our colleagues are fundamental to the achievement of our customer experience ambitions and are the cornerstone of our services proposition.
How We Engage Across the Company
- '3-Gears' training programme
- 'Aspire' store management development courses
- Listening: surveys and colleague groups
- Promotion of the Group values
- Recognition and reward
Stakeholder Key Interests
- Support and development
- Career opportunities
- Fair remuneration
- An appropriate sustainability strategy
Link to Our Risks
- Stakeholder Support
- Regulatory & Compliance
- Service Quality
- Colleague engagement / Culture
- Skills shortage
Suppliers
Why is it Important to Engage
Engaging with our supply chain effectively ensures the security of supply and speed to market. Our brand relies heavily on the high standards of our carefully selected suppliers in order for us to deliver market-leading products and services.
How We Engage Across the Company
- Far East trading office developing mutually beneficial relationships
- Logistics, efficiencies and environmental management
- Supplier conferences
Stakeholder Key Interests
- A trusted distributor in the UK and ROI
- Fair payment terms and pricing
Link to Our Risks
- Stakeholder Support
- Sustainable Business Model
- Critical physical infrastructure failure (including supply chain disruption)
Communities
Why is it Important to Engage
Ensures continued viability of the business in the long term and it is the right thing to do. We aim to contribute positively to the communities in which we operate.
How We Engage Across the Company
- Charity & Community initiatives
- Media channels
- Recycling initiatives
- Net Zero commitment
Stakeholder Key Interests
- Environmentally friendly practices
- Charitable giving
Link to Our Risks
- Stakeholder Support
- Brand Appeal and Market Share
- Cyber Security
Investors
Why is it Important to Engage
As a publicly listed company, we need to provide fair, balanced and understandable information to instil trust and confidence and allow informed investment decisions to be made.
How We Engage Across the Company
- Annual Report
- RNS announcements
- Annual General Meeting
- Investor presentations
- Corporate website
- One-on-one meetings
Stakeholder Key Interests
- Create value and deliver long-term sustainable growth
- Appropriate sustainability practices
Link to Our Risks
- Stakeholder Support
- Brand Appeal and Market Share
- Sustainable Business Model
- Regulatory & Compliance
Customers
Why is it Important to Engage
Understanding our customers' needs and behaviours allows us to deliver relevant products and services, retain customers and attract new ones. It also identifies opportunities for business growth.
How We Engage Across the Company
- Satisfaction surveys
- Rewards
- Commercial website
- Social media engagement
Stakeholder Key Interests
- A great product or service, for a fair price
Link to Our Risks
- Stakeholder Support
- Value Proposition
- Brand Appeal and Market Share
- Service Quality
Stakeholders That Influence What We Do
Government
Why is it Important to Engage
Policies and regulatory changes may provide opportunities and pose risk to our operations. Working closely with the Government ensures that our products and services evolve appropriately.
Link to Our Risks:
Media
Why is it Important to Engage
Ensures transparency and accuracy of information on the business. As a business-to-consumer company, we need strong multi-channel exposure to connect with customers and our wider stakeholder audience.
Link to Our Risks
- Stakeholder Support
- Brand Appeal and Market Share
- Regulatory & Compliance
Read more about our Risks and Uncertainties.