How We Create Value

Our inputs enable us to . . .

Colleagues

Training and accreditation, such as our 3-Gears training programme in Retail or our electric/hybrid vehicle maintenance training in Autocentres, ensures that consistent product knowledge and services capability reaches our customers across all locations.

Partners

Halfords is proud to work with suppliers, distributors and other industry partners to drive our business forward, supporting the sale of our products and services and enabling us to work with communities across the UK.

Brand

Halfords is the nation’s trusted retailer for motorists and cyclists and a leading provider of motoring services. We have a range of exclusive and highly regarded brands including Apollo, Carrera and Boardman in Cycling, as well as our Halfords Advanced ranges in Motoring.

Infrastructure/Assets

Our physical estate of Retail stores, Autocentres garages and Mobile Expert vans, combined with a best-in-class web platform and an efficient distribution network, provide customers with a convenient omnichannel offer.

Financial

With a strong balance sheet and strong cash generation, we have continued to invest in appropriate systems, capabilities and people to help support and grow our business for the long term.

Offer a unique proposition . . .

Products

Products are at the core of our business and have been for over 125 years, defining us as the UK’s leading provider of motoring and cycling products. Whether in one of our physical locations or online, customers are able to find any part or product they want for their motoring or cycling needs from E-bikes to socket sets, power washers to bicycle helmets. Our colleagues are the true experts and can suggest suitable products for each customer situation.

Motoring
Products

Mainstream
Cycling
Products

Performance
Cycling

Services

Our services proposition complements our strong product business; helping to keep the UK moving whilst delivering unrivalled customer service.

Operating from over 900 locations, Halfords has the national scale to offer services for our customers’ cars or bicycles in a way and at a location which is convenient to them. Whether a customer wants their bike serviced, a new wiper blade fitted, a new set of tyres fitted or a full car service we are able to help them find the ideal solution to fit their busy lifestyle.

Autocentres

Mobile Expert

Retail Motoring
Services

Retail Cycling
Services

Focused on value-creating opportunities . . .

Evolving into a consumer and B2B servicesfocused business, with a greater emphasis on motoring, generating higher and more sustainable financial returns.

What This Means for Halfords in the Medium Term

Selling products and related solutions for our customers’ motoring and cycling needs remains core to our offering. However, in recognising the market opportunity and our unique advantages, we will evolve into a services-led business, with a greater emphasis on motoring. Our integrated services offering will provide customers with unparalleled convenience, giving them access to the services they need, when and where they want them.

Integrated service proposition across stores, garages and mobile.

Link to Strategy:

2

Lead and differentiate our markets and with innovation.

Link to Strategy:

1

Increase awareness of Halfords services by leveraging our brand.

Link to Strategy:

2

Focused and targeted approach to loyalty at a Group value.

Link to Strategy:

3

Our strategic priorities

1

Inspire

2

Support

3

Lifetime

Delivering long-term value for all stakeholders

Customers

Access to a market-leading shopping experience, both online and in stores, helping meet all of their motoring and cycling needs in a way convenient to them, with access to technical and expert advice through our colleagues.

Colleagues

Developing, rewarding and retaining our colleagues so that they are engaged to drive our growth ambitions.

Financial

Generating returns for our shareholders through effective management of our financial resources.

Read the Chief Financial Officer’s Report.

Community

Building relationships with suppliers, customers and the communities around us.

Read more in the Charity and Communities section.

Environmental

Ensuring the resources our business utilise have a positive impact on the environment, both today and in the future.

Read more in the ESG Strategy.

Our Unique Strengths

  • Unique and differentiated products and services
  • Omnichannel customer proposition
  • Convenient services proposition delivered in over 900 locations
  • Expertly trained colleagues
  • Super-specialist expertise that cannot be replicated
  • Strong sustainability credentials
  • Unique, technology-driven proposition in our physical estate