Halfords Group plc Annual Report and Accounts for the period ended 2 April 2021
We are evolving into a consumer and B2B services-led business, positioned for long-term success.
Our strategy remains unchanged, with motoring and cycling products remaining at the core of our proposition. However, in recognising the market opportunity and our unique advantages, we will continue to evolve into a consumer and B2B services-focused business, with a greater emphasis on motoring, generating higher and more sustainable financial returns.
The last year has proven that this is the correct strategic direction for our business, and we continue to invest in the right areas to meet the expectations of our key stakeholders. Alongside this, we recognise the importance of sustainability and we are therefore committed to minimising our impact on the environment, creating a diverse and inclusive workplace, and ensuring that we give back to the communities in which we operate.
Delivering value in the short term:
Ensuring success in the long term:
We are the only business in the UK able to offer Motoring Services in a retail store, a garage, at home or at work, providing our customers with unparalleled choice and convenience.
Growth of Group online sales
Group Service-Related Sales growth of
Autocentres Net Promoter Score improved by
Offering free checks and discounts to
NHS workers, teachers and Armed Forces staff
Our status as an essential retailer was a clear endorsement of the wider role Halfords plays in keeping the UK moving, by continuing to offer products and services to those who needed them. Our Retail stores, despite initially being closed, delivered free checks and discounts to over 480,000 key workers and were a vital way for customers to get access to bikes and cycling services during a period of unprecedented demand. Growth in our Mobile Expert vans proposition meant we were also able to provide services in a safe, contact-free and convenient way.
Read about our response to the COVID-19 pandemic in Our Response to COVID-19.
Our Integrated Report
This is our seventh integrated report and is designed to provide a concise overview of how we generate value for all stakeholders. By following an integrated reporting model, we aim to show how our competitive advantage is sustainable in the short, medium, and long term. Whilst this report focuses on value generation for our shareholders, it also demonstrates how we interact with all stakeholders.
Catch up with our latest news and learn more about Halfords on our corporate website: www.halfordscompany.com