Five Reasons to Invest
We are the UK's largest retailer of motoring and cycling products and services, allowing us to drive benefits in procurement, innovation and customer offering. In car servicing, the market is highly fragmented with no clear leader – with 2% share we have significant opportunity for growth.
Our strategy will see us develop into areas with good long-term growth prospects such as motoring services, B2B and electric mobility.
Building a services-focused business
In the medium term, over half of our business will be in Services – which are essential in their nature – meaning we are a more resilient business with higher customer retention, a lower risk profile and stronger and more sustainable returns on capital.
Strong balance sheet and cash generative
The Group has always maintained a strong balance sheet and benefits from a cash generative business model, with good Free Cash Flow enabling investment in our plan.
Until the COVID-19 pandemic we have consistently paid a dividend, supported by strong levels of Free Cash Flow.
Unique and differentiated products and services
We offer a wide range of unique and differentiated products, with exclusive ranges and customer-led innovative products. Much of our Services proposition is also unique, including, for example, on-demand fitting.
Omnichannel customer proposition
Our business has a strong omnichannel customer proposition with high levels of Click & Collect driving footfall into stores, giving us a unique advantage over online competitors.
Convenient services proposition delivered in over 900 locations
We are the only business in the UK able to offer Motoring Services in a retail store, a garage, at home or at work, providing customers with unparalleled choice and convenience.
Expertly trained colleagues
Consistently great customer service is key to our success and we achieve this through our expertly-trained colleagues. All colleagues benefit from high levels of training via our Gears programme and more tailored training programmes via our central training hub. Cross-Group career opportunities give colleagues further ways to boost their knowledge and expertise.
Super-specialist expertise that cannot be replicated
As a super-specialist, we have unmatched product and services expertise across both motoring and cycling, creating a significant barrier to entry for our generalist competitors, both on and offline.
Strong sustainability credentials
Our sustainability strategy aligns well with our Commercial strategy, particularly our ambitions to lead the way in Electric mobility as well as our ongoing commitment to supporting higher cycling uptake in the UK.
Unique, technology-driven proposition in our physical estate
We utilise market-leading and unique proprietary technology in our stores, garages and mobile vans, enabling our colleagues to deliver a best-in-class proposition.